Returns & Refunds
We want you to be happy with your purchase, we want you to love what you’ve bought as much as we’ve loved getting it to you. But We also understand that from time to time you may wish to return a product to us. We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances. Please note that the shipping fee must be covered by the customer, unless the original products are defective.
The below conditions are not quality issues:
(a) Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues;
Our product pictures are actual pictures. All photography on all pages is for representation only. Please note that the tile photographed may appear to have a slightly different hue on a screen due to screen resolution, color settings, and a variety of other factors.
(b) Damages due to use, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues.
Please let us know as soon as possible if you need to make any changes to your order. Once your order has shipped, it cannot be edited or canceled.
If you decide to cancel or edit your order, you should immediately notify us via email.
Please note, if you wish to cancel an order that has been packed and is ready for shipment, a 15% restocking fee will be deducted from your refund.
If you receive the products you ordered and decide to return them, please note, the returned product is unused, in its original unopened packaging, and otherwise in a condition enabling us to sell the product as new.
In order to take advantage of your rights under this returns policy, you must initially inform us of your intention to return, as follow:
Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s). Please email email@example.com, reply within 24 hours;
Step 2: Please mail back your item(s) according to return instructions from our service team;
Please note, you have 7 calendar days to ship your return from the date the return shipping label was sent to you, otherwise, the return will expire and will not be refunded.
Step 3: Within 3-5 business days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card.
Merchandise can be returned within 30 days, via the shipper of your choice. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. Upon receipt of your return, we will process a credit to your credit card less a 15% restocking fee.
Please note, after 30 days past the date of delivery, the order is considered closed and a return cannot be authorized.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee and other fees for this reason.
If the tile is damaged during installation or installed incorrectly by the customer or customer’s installer, Commomy is not responsible for returns, exchanges, or refunds of any kind.
If the tile arrived damaged during shipping, it is the customer’s responsibility to notify us before installation and file a claim. If the damaged tiles were still used during installation, Commomy is not responsible for returns, exchanges, or refunds of any kind as a damage claim should have been filed prior to installation. Installation of material constitutes acceptance.
Commomy Decor is not responsible for lost packages or items that are damaged in return shipping, and therefore strongly suggest you pack all items carefully and track all items when posting.Please include the full name and order number to avoid any delays in processing your refund.
Any product returned to the wrong address will be considered not received and no refund will be granted.
The following kinds of products may not be returned under this policy: (a) sample; (b)accessories; (c)clearance promotion items.
We will refund the price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us unless a prior agreement is reached. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Defective or damaged merchandise
We stand behind our products! Commomy Decor will gladly replace wall stickers that are damaged or otherwise made unusable due to manufacturing defects or shipping damage. Please contact us to request replacement merchandise within 30 days of your original purchase.
Returns & Refunds Email Address: firstname.lastname@example.org;
Reply within 24 hours, Our customer service team will do all we can to help you!